Shipping & Returns

When will my order be dispatched?

 Orders made before 1pm will be dispatched on the same day.

When will I receive my order?

You will receive your order within 2-8 business days subject to your location.

  • Delivery time-frames will vary upon location. Interstate and rural areas increase the likelihood of longer waiting times. Items are shipped from our Warehouse in Melbourne.
  • As you are aware, across the country we are facing challenges of the COVID 19 pandemic. With over 10 million people in lockdown, Australia Post is under immense pressure with staff shortages and facility closures. There may be some delays in delivering your orders and we are very sorry for the inconvenience. Thank you for your patience and understanding

How do I know when my delivery is on the way?

As soon as your order is dispatched from our Melbourne Warehouse, you will receive an automated email to your provided email address, advising you of the courier use, and the tracking number

Is Delivery Free?

We offer free shipping Australia wide.

 

Destination

Service

Shipping 

 Cost

Free Above

Australia

Standard

2-8 working days

 FREE

$ -

Express

1-3 working days

$ 15.00

 

New Zealand

Standard

2-8working days

$ 5.00

 $ 100.00

Express

1-3 working days

$ 20.00

 

International

Standard

2-8 working days

$ 15.00

 

Express

3-5 working days

$ 30.00

 

 

Please note: Overseas customers are responsible for all custom, duty charges and fees that may be applied.

If your order has not arrived within the estimated time frame, please contact our customer service support team, so we can investigate further.

Email - airsackaustralia@gmail.com

Returns 

We know you'll love our high quality bean bag covers, however for any reason should you not send it back within 7 days of purchase, a full refund will not be applicable. If you're returning your bean bag cover back to us, please ensure that it is still in it's original packaging. Due to the nature of the product, we are unable to cover any freight costs involved in returning the product. Please note, once the bean bag cover has been removed from it's original packaging, we are unable to except a refund. In this case, a return will not be accepted nor a refund will be provided.